To return or exchange a product you may do so within 14 days of receipt of the goods. The product you wish to return must be unused and in its original, undamaged packaging. If the product have any manufacturing defect or not matched with description a full refund will be given for the goods and free return label will be sent out by email (UK Mainland only) Scottish isles, Isle of Man and other UK territories return shipping charges will apply.

However if want to return the item simply because you change your mind or it is no longer required than we still offer free return (UK main land only) .

Please note that parcels remain your responsibility until returned to us therefore we recommend that you obtain a certificate of posting or use a delivery service that offers insurance to the value of the goods being returned.

Prior to send any returns/exchange of an item, please either email us on or ring us on telephone 00441491575310 any time between 9:00 am and 5:30 pm Mon-Fri.

Our address to return the items:

The Great Knot

Unit 4 White Hill Farm,
Church Lane,
Henley On Thames,
RG9 3EX.